Customer identification: customer information is stored on Bitrix24, easy to capture information and history of working with customers.
Call log history: store and record all inbound and outbound calls on Bitrix24 including information such as: date and time, call duration, ...
Click to Call: launch calls directly from Bitrix24 via MyHub
Install the MyHub Android Call from the Bitrix24 marketplace: go to Applications section inside your account, use Search to find "MyHub Android Call", open MyHub app & click on Install.
Click on the menu icon on the top left corner and go to "Telephony" > "Connection"
Click Configure Telephony, select "Telephony Settings"
In the section Default number for outgoing calls, select "MyHub Android Call", click Save
In case you don't have a MyHub account yet, please Sign up. Add your username, create password & email address:
Update your account info:
Install MyHub App on CH Play: Link
Login MyHub App on your phone with the Account which created in step 2.
In Xiaomi & Samsung:
Open the dialer (From which you make Calls)
Click on the Three Lines on the Bottom Left (in Xiaomi) or Top Right (in Samsung)
Click on "Settings"
Choose "Call Recording"
Enable the "Record Calls Automatically"
In the phone don't have Record Calls Automatically: please download and install this app: https://s3-ap-southeast-1.amazonaws.com/files-myhub-vn/acr/ACR_com.nll.acr.apk
Allow MyHub running in background:
Go to Settings > Installed Apps > select MyHub > Allow MyHub running in background
Go to Settings > Installed Apps > select MyHub > Turn on Autostart
Turn off Battery Saver on Android:
Go to Settings > Battery > turn off Low Power Mode or Battery Optimization (Doze mode).
Log in to Your MyHub account, go to "Settings" > "Tools" > acitve "API Integration" > click "Set Up"
Enter your Bitrix24 domain:
Click "Get Employees From Bitrix24" button, select Bitrix24 user with the sim management.
Install MyHub with Bitrix24 is completed, now you can click-to-call directly from Bitrix24 domain.
MyHub integration can be found in CRM. Open Lead, Contact or Deal & Click-to-call on phone number. Here you can make an call via MyHub:
The call log will show in the lead activity:
Also, you can go to the "Telephony" > "Call details" to view all call histories: